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ProFM Group delivers accredited, locally-based security across the North East, coordinated through a 24/7 National Operations Centre (NOC). As the SIA’s #1 ranked security company for five consecutive years, we provide professional security services in Tyne and Wear, County Durham, Northumberland, and Teesside. Request a quote or book a site assessment today.
Request A Quote
ProFM Group delivers accredited, locally-based security across the North East, coordinated through a 24/7 National Operations Centre (NOC). As the SIA’s #1 ranked security company for five consecutive years, we provide professional security services in Tyne and Wear, County Durham, Northumberland, and Teesside. Request a quote or book a site assessment today.
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The North East is a region in transition, with a £4.2 billion North East Devolution Deal unlocking investment across the region, and life sciences, advanced manufacturing and technology sectors driving consistent economic growth.
For a region spanning city centre commercial hubs to coastal communities, North East security services need to be adaptable and professional to meet the challenges of such varying industries. ProFM’s security guards and mobile patrol services are up to the task, operating across the full North East region.
Whether we’re deploying static guards at retail and hospitality operations in Newcastle, concierge-led protection for corporate offices in Teesside or other manned or technology-led security through Northumberland, Middlesbrough and Stockton our officers are never too far away.
Every ProFM security officer across the North East is based locally, fully licensed by the Security Industry Authority and vetted to the strictest BS7858 standards. With full coordination from our National Operations Centre we’re able to have officers on your site within 30 minutes.
Popular Areas We Also Cover In The North East
Our CCTV installation and monitoring systems operate as a standalone security solution or alongside manned guarding, with 24/7 CCTV monitoring provided through our NOC and all alarm activations backed by officer deployments rather than automated notifications. Permanent installations suit established operators across the region, from corporate headquarters in Newcastle’s Central Business District to manufacturing facilities in the Newburn Riverside and Tyne Tunnel trading areas.
For sites without fixed infrastructure, or where temporary coverage is needed during a development or transition period, our solar CCTV towers, VPOD visually verified intruder alarm systems, and ProEyez AI-assisted perimeter detection are fully autonomous, connect to our NOC through a worldwide SIM, and can be deployed at short notice across the region.
Every CCTV installation and engineering project across the North East is certified to NSI Gold standards, with access control and intruder alarm systems accredited at the Paxton Gold level. These are the highest quality benchmarks the security industry offers, and they apply to every project we deliver in the region, whether we’re protecting a single-site retailer or a multi-building industrial complex.
The North East has a substantial and varied events calendar. Newcastle City Hall and The Utilita Arena on the banks of the Tyne both draw tens of thousands of visitors across their annual programmes. The Glasshouse International Centre for Music in Gateshead provides one of the region’s premier cultural venues. Across the region, Hardwick Live in County Durham adds to a major outdoor events programme that runs year-round.
Every officer we place at events across the North East holds a current SIA licence. Our supervisory teams receive continuous training in crowd behaviour, conflict de-escalation, and WAVE (Welfare and Vulnerability Engagement) practices.
We deploy the right security measures for your event’s specific risk profile, taking into account expected attendance, alcohol service areas, crowd flow, and venue type. Our full event security cycle runs from initial risk assessment and bespoke security planning through ticket verification, bag checks, crowd management, car park control, and post-event demobilisation.
And with the Terrorism (Protection of Premises) Act 2025, known as Martyn’s Law, now in law, with full compliance expected for qualifying venues by 2027, ProFM’s event security ensures you’re already ahead of the compliance timeline.
ProFM security guards receive full, ongoing training and stay up-to-date with SIA requirements so they’re ready to deploy quickly at retail, corporate, logistics, and industrial premises across the North East.
If you’ve got a larger site, where static guarding doesn’t provide full coverage, our scheduled and reactive mobile patrols expand your security footprint and already work along the region’s major logistics corridors, including the A1, A19, and A66.
Keyholding and alarm response services provide SMEs and independent operators with practical, cost-effective security solutions with SIA-licensed officers attending your North East premises at an average response time of 30 minutes.
Corporate offices like those at Cobalt Business Park and the Stephenson Quarter require professional security, but have the additional challenge of needing to provide a friendly, customer facing persona. Our concierge security is well suited to the task.
For operators of construction sites, logistics yards and industrial premises, or some event organisers, where you need a higher level of deterrence or detection, our NASDU-accredited canine security services are ready to deploy across the region.
Waking Watch services that are fully FSE and NFCC compliant, available 24/7/365, with rapid deployment for fire safety requirements across the North East’s residential and mixed-use developments.
NSI Gold-accredited CCTV systems with AI-assisted detection, designed, installed, and continuously monitored by our own team through our NOC.
Solar CCTV towers, VPOD intruder alarm systems, and ProEyez AI perimeter detection for construction sites and premises without fixed infrastructure across the North East.
Find out how we’ve already protected countless premises across the region, and how we can deliver a tailored solution that’s designed with you in mind.
Lloyds Transport
ProFM is an amazingly caring company. I truly feel like a person rather than a number, and they’re always on call if ever I need anything. I wouldn’t hesitate to recommend ProFM!
Lloyds Transport Case Study
Avery Dennison
A major player in labelling, packaging, and printing solutions, Avery Dennison required a security solution that was as robust and innovative as the brand itself. Since their initial enquiry, we’ve delivered a comprehensive approach to gatehouse security, offering an expert presence that helps control traffic flow, monitors paperwork, and checks driver documentation.
Avery Dennison Case Study
Hotel Chocolat
As one of the UK market leaders in luxury chocolate, Hotel Chocolat have quickly become synonymous with both that signature creamy texture and their high-impact, groundbreaking social initiatives. We’re thrilled to have been their security partner over the last 9 years, offering the bespoke levels of support that a brand like HC demands.
Hotel Chocolat Case StudyWorking with ProFM as your security company in the North East gives you access to one of the most varied security packages in the industry and the benefit of more than three decades of experience and expertise.
Tailored Solutions
We use your site plans and conduct a full risk assessment to ensure every package we build for North East clients meets their specific profile and requirements.
Licensed Security Professionals
Every officer in the North East has a current SIA licence, is vetted to BS7858 standards and undergoes additional checks, like DBS, as required based on deployment type.
Rapid Response Service
We have an average officer on site time of just 30 minutes across the North East thanks to our network of locally based officers and coordination from our 24/7 manned National Operations Centre.
An Evolving Partnership
Your security requirements depend on the nature of your business and as you grow your needs are likely to change with your risk profile. Our services are designed to grow with you.
Strong Deterrent To Criminals
A ProFM officer provides a physical deterrent to criminals and is often one of the most cost-effective forms of crime prevention. Simply having a guard on site can often stop opportunistic incidents before they even happen.
An Expansive Security Catalogue
Over 30 years in the security industry, we’ve built a portfolio of professional security services spanning manned guarding, CCTV installation and monitoring, key holding and alarm response, canine handlers, Waking Watch, and event security.
Retail Security
Static guarding and monitored CCTV for retail security across the region, from Eldon Square and Northumberland Street in Newcastle to the Dundas Shopping Centre in Middlesbrough and the Bridges in Sunderland.
View Retail Security
Corporate & Office Security
Corporate security services including concierge-led guarding, access control, and CCTV for the financial and technology firms occupying Newcastle's business parks and city centre office blocks, and commercial occupiers across the wider North East.
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Construction Site Security
Construction security with manned guarding, mobile patrols, and autonomous temporary surveillance for the North East's active development pipeline, including projects along the Quayside West corridor and regeneration schemes across Teesside and Sunderland.
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Logistics & Distribution Security
Our logistics and distribution security packages cover single-site operators and multi-location networks equally, providing access control, gatehouse security, overnight guarding, and mobile patrols.
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Hospitality & Events Security
Hospitality security services including SIA-licensed door supervisors, crowd management, and mobile patrols for the North East's licensed venues, sporting events, and year-round festivals and concerts.
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Manufacturing & Industrial Security
Our industrial security packages scale to match the capacity and complexity of your operation, providing mobile patrols, canine handlers, access control, and permanent or temporary surveillance for the North East's manufacturing and industrial base.
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Education Security
Purpose-built education security for the North East's university campuses, colleges, and schools, including DBS-checked static officers, biometric access control, AI-augmented CCTV monitoring, and bespoke event security for student-facing events.
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Vacant Property Security
Manned guarding, VPOD intruder alarms, and temporary CCTV for vacant property security across the North East's transitional development sites and unoccupied commercial premises, protecting your investment and limiting Occupier's Liability exposure.
View Vacant Property SecurityYes. Our network of locally based officers across the North East can mobilise quickly, and in the majority of cases we can have SIA-licensed security personnel on site the same day. Whether you have been let down by another provider, experienced an unexpected gap in cover, or need a response to a fast-moving security incident anywhere in the region, we can respond without compromising on standards.
Our average officer-on-site response time across the North East is 30 minutes. That is supported by our network of locally based security personnel, expert knowledge of the region’s road network including the A1, A19, A66, and A690, and real-time coordination through our National Operations Centre, which operates 24 hours a day, 365 days a year.
All security officers we deploy across the North East hold a current SIA licence, are vetted to BS7858 standard, and receive ongoing training through ProFM’s dedicated online training platform. Our team brings more than 30 years of operational experience across the region, with active client partnerships that include Lloyds Transport, Avery Dennison, and a range of public and private sector operators.
Still got a Question? (Contact Us Page)
Newcastle’s shoplifting rate is now 1.62 times the national average, with 4,127 offences recorded in the 12 months to January 2026, according to Northumbria Police data.
Northumbria Police recorded 610 robbery offences in Newcastle in 2025, a rate nearly 50% above the national figure.
Newcastle’s crime rate of 728 per 10,000 people places it significantly above the national average of 545 per 10,000.
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