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Concierge Security Services
Our SIA-licensed concierge services are the first impression many people have of your business. Our security guards provide both a customer-facing and protective presence that you need to keep your property, people, and assets safe.
ProFM’s security professionals are as helpful and welcoming to guests as they are effective in addressing security concerns.
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Our SIA-licensed concierge services are the first impression many people have of your business. Our security guards provide both a customer-facing and protective presence that you need to keep your property, people, and assets safe.
ProFM’s security professionals are as helpful and welcoming to guests as they are effective in addressing security concerns.
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What Are Our Concierge Security Services?
When you hire ProFM concierge security staff, you’ll get a security team with extensive experience in corporate security – truly impassioned professionals who are proud to represent our industry and yours. It’s all part of our promise to you, and our commitment to pushing the boundaries of what you can expect from your security services.
We know just how much time, effort and hard work you’ve put into your endeavours, and that you need a security solution that has that same attention to even the finest of details. This is where ProFM excel in unmatched concierge services.
Benefits of Choosing Our Concierge Security Services
When you choose our concierge security services, you benefit from the following:
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Create a Strong First Impression
Concierge officers provide a welcoming customer experience that reflects positively on your business when visitors arrive, while meeting all your security needs with SIA-licensed professionals who provide a reassuring presence.
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Building Access Control
As part of our security concierge duties, we enforce strict access control systems, including verifying the credentials of those entering the building and managing visitor logs to stop unauthorised access.
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Support In Emergency Situations
In the event of a fire alarm or medical emergency, our security personnel provide a first point of support and escalate situations to the emergency services when needed.
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Security and Customer Service Combined
Our concierge security officers are trained to manage access and maintain safety while also providing friendly, helpful assistance to guests, tenants, and clients.
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Build Trust with Residents and Clients
Having an approachable and dependable presence helps tenants, employees, and guests feel safe and well looked after.
What Our Concierge Security Services Include
When you choose our concierge security services at ProFM, our solutions mean that you benefit from:
SIA-Licensed Officers
All of our concierge professionals are SIA licensed for compliant service.
Professional Customer Service
Concierge security who deliver guest services, greet visitors, take telephone calls, accept deliveries, and more.
Trustworthy Security Presence
Officers who have a proven track record of effectively dealing with any potential security risks or actual security breaches.
Versatile Security Services
Concierge professionals who can provide lock and unlock services, alarm response services, and more.
Officers Suited to Various Sectors
Concierge security officers adapted for various industries, ranging from hotels to offices.
24/7 Service
Round-the-clock concierge services adapted to your operational hours.
Our Clients’ Success Stories
Read our testimonials to find out our clients’ experience of using our expert services.
Bromley Old Town Hall
David Leitch, Estate Manager
"Security are a critical part of the team, I go home on an evening and am happy and confident that everything is ok. We have a very successful relationship with ProFM and will be working with them for a long time"
Bromley Old Town Hall Case Study
Roger Butcher
Royal Papworth Hospital NHS Foundation Trust
“I would like to express how professional the ProFM staff deployed to our site have been. Many people have tried to access the site, but have always been deterred by the ProFM team. I couldn’t of wished for a better service. Thank you to the team for all your support throughout the project.”
NHS Case Study
Virgin Media
“We were thrilled to be offered the chance to partner with Virgin Media as part of their 6 Nations Rugby tournament event at Twickenham. Discover how we delivered an exceptional level of service during one of the most pivotal sporting events in the calendar.”
Virgin Media Case Study
Hotel Chocolat
As one of the UK market leaders in luxury chocolate, Hotel Chocolat have quickly become synonymous with both that signature creamy texture and their high-impact, groundbreaking social initiatives. We’re thrilled to have been their security partner over the last 9 years, offering the bespoke levels of support that a brand like HC demands.
Hotel Chocolat Case Study
Berwick Court Management
It’s fair to say that, since the Grenfell disaster in 2017, fire safety has taken on an entirely new level of importance. That’s something we’ve built a comprehensive familiarity with, and with our fast-acting and robust mobilisation at Berwick Court in Southwark, we were able to deliver a comprehensive, multi-officer solution at a moment’s notice.
Berwick Court Management Case Study
Lloyds Transport
“ProFM is an amazingly caring company. I truly feel like a person rather than a number, and they’re always on call if ever I need anything. I wouldn’t hesitate to recommend ProFM!”
Lloyds Transport Case Study
Buzz Group
"ProFM's UK coverage, high degree of flexibility and experienced senior team have resulted in an excellent level of support across our events. Their approach and drive to really understand our events and the type of team they need to deploy at each venue has ensured that our customers and teams truly have a security team that have their safety and security at the forefront of their approach."
Buzz Group Case Study
Norwich City Council
"We appreciate the work ProFM Group has done and thank you for your contribution to the successful management of our emergency provision, through which we were able to provide accommodation and support to these often-vulnerable clients."
Norwich City Council Case Study
CAF
“ProFM Group have been awarded the security contract for our new £32M facility here at Newport. When the facility was opened by HRH Prince Charles, there were a number of VIPs on this day, and the ProFM team worked closely with the Royal Security Team to make the day run smoothly.”
CAF Case Study
SIKA
A pioneer in specialist products and chemicals for building projects, SIKA’s reputation so often precedes it. It’s that reputation that meant it needed an equally reputable security solution, and ProFM were on hand to deliver exactly that. That’s kick-started a multi-year partnership and personalised solutions.
SIKA Case StudyGet a Free, No-Obligation Quote
Choose ProFM Group for concierge security services that accurately represent your business and are highly trained to address all security concerns.
- The UK’s #1 Security Provider
- 800+ Sites Actively Secured By ProFM Group
- 24/7/365 Service
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Why Choose ProFM Group?
By choosing ProFM for security services, you benefit from:
Tailor-Made Solutions
Our solutions are tailored to your specific premises and security requirements, ensuring that you receive a personalised, first-rate service every time.
Exceptional Security Professionals
ProFM Group are in the top 1% of ACS-Approved Contractors and are SafeContractor approved. Additionally, all our officers are highly trained and licensed by the SIA.
Rapid Response Solutions
A rapid response is vital to protecting your site. With our average response time of 30 minutes across the UK, our officers will attend quickly to resolve any potential or genuine threats.
Comprehensive Range Of Services
Whether you require static guarding, mobile patrol services, CCTV monitoring services, access control, key holding or event security services, ProFM Group offers the right security solution for you and your premises.
Deter Criminals
The presence of security guards provides an effective visual deterrent, turning away potential criminals and shielding your property from vandalism, theft, and other crime.
Keep Costs Down
With our security guards able to adapt and fulfil multiple roles such as concierge duties and conducting risk assessments, you can keep costs down without compromising on vital services.
Discover Our Full Range of Concierge Security Services
In addition to our concierge security services, we also offer a range of facilities management solutions, which you can find out more about in detail below.
Corporate Events
Our experienced officers deliver professional security for all types of corporate events.
View Corporate Event Security Services
Close Protection
Our close protection officers are trained to take on threats of all shapes and sizes.
View Close Protection Services
Hospitality Security
Tailored coverage for the UK's iconic leisure & hospitality industry.
View Hospitality Security ServicesFrequently Asked Questions
In this section, you can find some of our most frequently asked questions and answers about our concierge security services:
Still got a Question?A concierge security officer combines traditional front-of-house duties (such as welcoming guests, conducting sign-in processes, and offering guidance) with professional security duties (such as monitoring CCTV cameras, dealing with any disturbances, and conducting patrols of the property).
Concierge security guards are a suitable option for a variety of premises where both good customer service and a dependable security presence are essential. This makes them ideal for hospitality security services and for many other businesses, including:
- Hotels, resorts, and boutique accommodations
- Corporate facilities management
- Serviced apartments and luxury student accommodation
- Offices and workspaces
- Retailers, including boutiques, shopping centres, and retail parks
- Luxury hospitality and leisure venues
- Public Sector Buildings
We can. We know that gated communities and luxury housing demand a more sophisticated approach to security, and we’re more than happy to deliver that with our security concierges, gatehouse staff, and CCTV installation services. You can find out more about our services in this area by reviewing our First Port security case study.
Yes. We tailor our security solutions to suit your site and when you need security the most. That can range from just an overnight shift to full weekend coverage, all the way through to complete, 24/7/365 coverage from a team of highly trained concierge security officers.
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