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Security Services Durham
- The SIA’s #1 Ranked Security Company, 5 Years Running
- City-Wide Coverage Across Durham, Newton Aycliffe, Spennymoor, Chester-le-Street & The Wider County
- Specialist Solutions For Durham’s Innovation, Science, Manufacturing, Heritage & Logistics Sectors
- NSI Gold-Accredited Technology, Monitored 24/7 From Our National Operations Centre
- Secure Your Free, No-Obligation Quote Today, Or Speak To Our In-House Security Experts
Request A Quote
- The SIA’s #1 Ranked Security Company, 5 Years Running
- City-Wide Coverage Across Durham, Newton Aycliffe, Spennymoor, Chester-le-Street & The Wider County
- Specialist Solutions For Durham’s Innovation, Science, Manufacturing, Heritage & Logistics Sectors
- NSI Gold-Accredited Technology, Monitored 24/7 From Our National Operations Centre
- Secure Your Free, No-Obligation Quote Today, Or Speak To Our In-House Security Experts
Facilities Management Trusted By
SIA-Licensed Security Guards & Mobile Patrols In Durham
Durham city holds two identities simultaneously. The first is well known: a UNESCO World Heritage Site, home to one of the UK’s oldest universities, drawing hundreds of thousands of visitors to the Cathedral, Castle, and riverside each year. The second is emerging. At Aykley Heads, within walking distance of Durham Station, a 62-hectare innovation district is taking shape – 400,000 square feet of commercial development, around 3,700 jobs across fintech, data science, low-carbon energy, and healthcare.
Every officer we deploy in Durham is SIA-licensed, vetted to BS:7858 standard, and managed 24/7 through our National Operations Centre (NOC). Whether the brief is a concierge role at Aykley Heads, a static guard on a Forrest Park logistics site, or a city centre mobile patrol, the same standard applies.
Our packages are designed from the ground up to match Durham’s evolving landscape and to build a security services package that’s as responsive as it is professional. With constant, uninterrupted support from our National Operations Centre (NOC), even our rapid-response officers can be on-site in just 30 minutes on average.
NSI Gold-Accredited Security Technology & CCTV In Durham
Durham’s security technology requirements are genuinely diverse. A perimeter surveillance package for a Forrest Park distribution unit is a different brief from a managed access system for an Aykley Heads fintech office, which is different again from a CCTV installation for a hospitality venue on Elvet Bridge.
We hold NSI Gold accreditation across all engineering and installation work, Paxton Gold status for access controls and intruder alarm systems, and 24/7 monitoring through our NOC. No standard solutions: every system is scoped around your building, sector, and specific security requirements.
The development pipeline across County Durham – Aykley Heads, Forrest Park, Integra 61, and NETPark Phase 3 – creates consistent demand for security technology that works without fixed power. Our temporary security technology is built for this: VPOD visually verified intruder alarms, solar-powered CCTV towers, and AI-assisted ProEyez perimeter detection, running wirelessly via a worldwide SIM with real-time monitoring from our NOC.
SIA-Licensed Event Security In Durham
Durham’s visitor economy generates a more complex events picture than the city’s size suggests. The Lumiere Festival – one of the UK’s largest light festivals, drawing up to 140,000 visitors across three evenings – is one of the most demanding crowd management operations in the North East. The Miners’ Gala, Durham Regatta, cricket at the Seat Unique Stadium, and the hospitality economy across Prince Bishops Place and Elvet Riverside add further layers.
Our SIA-licensed teams handle the full operation: risk assessment, crowd management, WAVE protocols, and final stand-down under one contract. It’s an all-encompassing package, and one that the pending introduction of Martyn’s Law (following its Royal Assent in Spring 2025) makes a necessary consideration for some of the county’s biggest and brightest venues.
That’s always scaled to suit you. If it’s a wedding at the idyllic Runa Park, you’ll naturally want suited officers and trained professionals to match and maintain your aesthetic. If you’re looking to protect a street festival that winds along the banks of the River Wear, a more visible, recognisable security presence is crucial. ProFM Group’s solutions encompass all of that, delivered by SIA-licensed professionals.
What Security Operations Services Do ProFM Group Provide?
Security Guards
Uniformed and licensed security guards vetted to BS:7858, working across innovation campuses, retail premises, construction sites, and cultural venues.
Mobile Patrol Services
Unpredictable patrol patterns across larger sites and multi-building campuses. Our mobile patrol teams cover the city and the wider county, from Aykley Heads to Forrest Park.
Alarm Response & Keyholding Services
30-minute average response, around the clock. Our alarm response and keyholding teams are SIA-licensed, locally stationed, and dispatched the moment an alarm activates.
Concierge Officers
The right security presence for Durham’s professional environments. Licensed, front-of-house, suited to the corporate offices and research facilities at Aykley Heads. Find out more about our concierge security service.
Canine Handlers
NASDU-accredited canine handling teams for logistics parks, construction projects, and open-perimeter industrial premises where a handler-dog team makes an immediate visible difference.
Waking Watch Services
FSE and NFCC-compliant Waking Watch for high-rise residential buildings across Durham city and the county, deployable at short notice and running 24 hours a day.
CCTV Monitoring & Installations
Every CCTV system designed for your site, built to NSI Gold standards, is monitored continuously. View our CCTV installation and monitoring range.
Clients Success Stories
Find out how we’ve already protected countless premises across the region, and how we can deliver a tailored solution that’s designed with you in mind.
Lloyds Transport
ProFM is an amazingly caring company. I truly feel like a person rather than a number, and they’re always on call if ever I need anything. I wouldn’t hesitate to recommend ProFM!
Lloyds Transport Case Study
Avery Dennison
A major player in labelling, packaging, and printing solutions, Avery Dennison required a security solution that was as robust and innovative as the brand itself. Since their initial enquiry, we’ve delivered a comprehensive approach to gatehouse security, offering an expert presence that helps control traffic flow, monitors paperwork, and checks driver documentation.
Avery Dennison Case Study
Hotel Chocolat
As one of the UK market leaders in luxury chocolate, Hotel Chocolat have quickly become synonymous with both that signature creamy texture and their high-impact, groundbreaking social initiatives. We’re thrilled to have been their security partner over the last 9 years, offering the bespoke levels of support that a brand like HC demands.
Hotel Chocolat Case StudyWhy Choose ProFM?
The security market in the North East is busy. Here is what ProFM Group brings that others don’t:
Security Built For Your Site
An Aykley Heads innovation office, a Forrest Park logistics unit, and a Durham city centre pub have nothing in common security-wise. Each package starts from a clean sheet.
Officers You Can Trust
Full SIA licensing and BS:7858 vetting before anyone arrives on your site. No exceptions, no shortcuts.
30 Minute Response Times, On Average
Our National Operations Centre and locally stationed officers maintain a 30-minute average on-site response time across Durham city and the wider county.
A Partner, Not Just A Provider
Your security cover should change as your business grows. Ours will.
Prevention Over Reaction
With shoplifting trending sharply up and criminal damage the highest in England and Wales at county level, visible security is a practical response to a documented risk.
One Catalogue, One Contract
Guards, CCTV, mobile patrols, alarm response, canine handlers, Waking Watch, event security, temporary surveillance. One provider holds it all.
What Sectors Does ProFM Group Offer Security For?
Retail Security
Prince Bishops Place, Walkergate, Elvet Riverside, and retail parks across Newton Aycliffe, Chester-le-Street, and Spennymoor all need retail security calibrated to their footfall and risk profile.
View Retail Security
Construction Site Security
Aykley Heads Phase 2, Forrest Park’s expansion, and the residential and commercial pipeline across the county all generate demand for construction site security. SIA-licensed officers backed by temporary surveillance at any stage of development.
View Construction Security
Logistics & Distribution
Forrest Park, Integra 61, and the county’s logistics estates along the A1(M) corridor need 24/7 operational security. Our logistics and distribution security covers gatehouse protection, perimeter surveillance, access controls, and overnight guarding.
View Logistics Security
Vacant Property Security
With the highest criminal damage and arson rate of any county in England and Wales, unoccupied and transitional sites across Durham carry a specific risk. Our vacant property security solutions include infrastructure-free autonomous monitoring for sites without permanent power.
View Vacant Property Security
Hospitality & Events Security
Cathedral events, Lumiere, the Miners’ Gala, Durham Regatta, the Seat Unique Stadium, and the city centre hospitality economy all fall within our hospitality security capability. Door supervisors, crowd management and full event security planning under one contract.
View Hospitality Security
Innovation & Technology Security
The businesses arriving at Aykley Heads need corporate security that matches the quality of the environment: access controls, concierge officers, CCTV, and keyholding built around knowledge-sector premises.
View Technology Security
Industrial & Manufacturing Security
Hitachi Rail at Newton Aycliffe, GSK at Barnard Castle, and the engineering operations across Aycliffe Business Park need specialist industrial security from officers who understand production environments and shift patterns.
View Manufacturing Security
Science & Energy Security
NETPark is the UK’s premier science park, and the county sits within the North East’s low-carbon corridor. Research and production environments here need specialist energy and infrastructure security built around their compliance requirements.
View Energy SecurityFrequently Asked Questions
Common questions about security in Durham, answered by ProFM experts.
Still got a Question?Yes. Providers fail, alarms go down, and sites become vulnerable without warning. Our SIA-licensed officers can be on site the same day in most cases, 24 hours a day, 365 days a year.
Same-day in most cases. For projects with a longer timeline, we agree on a handover plan upfront that keeps coverage continuous from day one. No gaps.
30 minutes across the city and the wider county. Our officers know the network – the A1(M) serving the eastern logistics corridor, the A167 through the city centre, the A690 connecting Durham to Sunderland, and the A68 serving the county’s western communities – coordinated through our National Operations Centre.
Yes. Durham sits within our North East network. Nearby operations include Newcastle upon Tyne to the north, 15 miles via the A167; Sunderland to the north east via the A690; and Middlesbrough to the south east, connecting Durham to the Tees Valley’s industrial economy. One contract covers all of it, to the same standard at every location.
Still got a Question? (Contact Us Page)
Durham’s Key Crime Statistics
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Shoplifting At 2.6 Times The National Average, Trending Upward
Shoplifting in the Durham postcode area is an estimated 2-and-a-half times the national average, and that’s only rising as the cost of living crisis worsens.
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Robbery Up 98% Over Three Years
Robbery and aggravated theft in Durham has increased 98% relative to the national average over three years.
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County Durham: Criminal Damage & Arson At 198% Of National Rate
Across County Durham, criminal damage, anti-social behaviour and arson offences run at 198% of the national rate – the highest rate of any county in England and Wales.
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