Sales:
0808 196 2872
Support:
0344 477 9991
Contact Us
Staff & Client Login
Request A Quote
Facilities Management Trusted By
With a £4.2billion North East Devolution Deal and a city economy forecast to grow by 2028 with life sciences and tech driving rapid growth, Newcastle is a city on the up. But with expansion and change comes unique security requirements that need a visible, adaptable security service that can keep up.
ProFM Group’s SIA-licensed security guards and mobile patrol officers work across the full scope of Newcastle’s commercial and cultural footprint. That covers static guarding for the retail and hospitality outlets along Northumberland Street and Grey Street, mobile patrols serving the logistics corridors along the A1 and A19 junctions and concierge-led services for the corporate offices at Cobalt Business Park and Stephenson Quarter development, among other services.
Our security services in the North East, including Newcastle, include fully SIA-licensed officers who are strictly vetted to BS7858 standards. And everything is coordinated carefully from our National Operations Centre, which is active 24/7/365.
All this means we’re able to provide you with an average officer-on-site time of just 30 minutes.
Every system we build is designed from your unique site plans and based around your exact risk profile. For permanent installations, that might mean a monitored CCTV network for a retail unit along Northumberland Street or an intruder alarm system for a manufacturing facility in the Newburn Riverside industrial estate.
If you only need temporary security or have no fixed infrastructure, we can install solar CCTV towers, VPOD intruder alarms and ProEyez AI perimeter security that provides complete coverage of your site with a connection to our NOC through a worldwide SIM.
All systems are ready to deploy quickly and are designed and installed to the highest security industry standards. CCTV installations we carry out in Newcastle are certified to NSI Gold standards, and alarm systems are accredited to Paxton Gold level.
Newcastle is synonymous with crowds and lively events. Not even considering the crowds that descend on St James’ Park, the city draws tens of thousands of people who flock to the city every year to watch a variety of performances and acts at venues like Newcastle City Hall, The Utilita Arena on the banks of the Tyne and The Glasshouse International Centre for Music.
And with Martyn’s Law achieving Royal assent and full compliance expected by 2027 for relevant premises, the need for stricter event security requirements is even higher. At ProFM, we’re already delivering fully compliant services across Newcastle’s busy events calendar.
Our full event security cycle covers initial risk assessment and bespoke security planning, ticket verification, bag searches, crowd management, car park control and full post-event demobilisation. Along with experienced event security staff, our senior teams receive comprehensive, ongoing training in crowd behaviour, conflict de-escalation and Welfare and Vulnerability Engagement practices.
If you’re holding a licensed event or private function, our officers and door supervisors are qualified to manage alcohol service areas.
Highly trained, SIA-licensed static security guards for Newcastle’s retail, corporate, technology and logistics premises. All officers are based locally and vetted to the highest BS7858 standard.
Our mobile security patrol services include both scheduled and reactive security coverage, ideal for larger sites, multi-building estates and campuses or commercial and logistics buildings along the A1 and A19 corridors.
Our SIA-licensed key holding and alarm response services ensure you have an officer at your Newcastle premises within 30 minutes on average, providing ideal security for the city’s SMEs or independent businesses.
Our concierge security services provide a friendly, customer-facing experience to guests at corporate offices like those at Cobalt Business Park and Stephenson Square while providing professional security personnel to protect your people and property.
Get a high level of deterrence and fast incident alerts with our NASDU-accredited canine security services.
Our waking watch services are fully FSE and NFCC compliant, providing 24/7 in-person coverage and rapid deployment for fire safety requirements for residential and commercial landlords.
Monitor your property 24/7 and add a visual deterrence to criminals with permanent or temporary CCTV systems fully accredited to NSI-Gold standard and backed by AI-assisted technology.
Solar CCTV towers, VPOD intruder alarms and ProEyez AI perimeter security that provide reliable coverage with no blind spots and no need for permanent infrastructure.
Find out how we’ve already protected countless premises across the region, and how we can deliver a tailored solution that’s designed with you in mind.
Lloyds Transport
ProFM is an amazingly caring company. I truly feel like a person rather than a number, and they’re always on call if ever I need anything. I wouldn’t hesitate to recommend ProFM!
Lloyds Transport Case Study
Avery Dennison
A major player in labelling, packaging, and printing solutions, Avery Dennison required a security solution that was as robust and innovative as the brand itself. Since their initial enquiry, we’ve delivered a comprehensive approach to gatehouse security, offering an expert presence that helps control traffic flow, monitors paperwork, and checks driver documentation.
Avery Dennison Case Study
Hotel Chocolat
As one of the UK market leaders in luxury chocolate, Hotel Chocolat have quickly become synonymous with both that signature creamy texture and their high-impact, groundbreaking social initiatives. We’re thrilled to have been their security partner over the last 9 years, offering the bespoke levels of support that a brand like HC demands.
Hotel Chocolat Case StudyWorking with ProFM as your security company in Newcastle means you’re choosing security services that are built around your needs, sector and risk profile from the ground up, with one of the biggest selections of services built over the last 30 years.
Tailored Solutions
Every security package we build reflects your business or organisation’s risk profile, site layout and sector-specific requirements, so you get exactly what you need.
Licensed Security Professionals
Every officer we deploy across Newcastle holds a current SIA licence and has been thoroughly vetted to the highest BS7858 standards.
Rapid Response Service
Newcastle-based officers with expert knowledge of the local area, backed by 24/7 coordination from our NOC, mean we achieve average officer on-site times of just 30 minutes anywhere in the city.
An Evolving Partnership
We work with customers as a long-term security partner, not just a stopgap. This means that as you grow or your security needs change, we’re able to adapt our services around you.
Visible Deterrent
Having a visible security guard on your premises is one of the best deterrents you can get to stop many crimes from happening in the first place.
An Expansive Security Catalogue
With more than 30 years in the security industry, we’ve developed an array of standalone and complementary services, including static and mobile guarding, technology-led CCTV and monitoring, as well as alarm response, waking watch, canine handlers and event security.
Retail Security
Static guarding and monitoring CCTV are some of our retail security services for Newcastle’s retail operators, like the major brands in Eldon Square, to the independents of Grainger Market.
View Retail Security
Office & Corporate Security Services
Client-facing corporate and office security services, including concierge-led guarding, access control and CCTV for Newcastle’s thriving financial and technology sectors and many city centre commercial properties, creating a welcoming environment with a strong security presence.
View Corporate Security
Construction Site Security
Construction site security services need to be visible and responsive. Our manned guarding, mobile patrols and autonomous temporary surveillance provide a visible deterrent and rapid response teams for active construction sites like the programmes along the Quayside West corridor.
View Construction Security
Logistics & Distribution Security
Transport and logistics security has to be able to cover large areas with both technology-led security and active patrols. We provide access control and gatehouse security along with CCTV and overnight mobile patrols.
View Logistics Security
Hospitality & Event Security
Our hospitality security services include SIA-licensed door supervisors, crowd management and mobile patrols for Newcastle’s many licensed hospitality venues that deal with hundreds of official events and host thousands of partygoers every year.
View Hospitality Security
Education & School Security Services
Purpose-built school security packages for education providers that suit everyone from Newcastle University to secondary schools and higher education colleges with DBS-checked officers, AI-backed CCTV and ad hoc event security.
View Education Security
Manufacturing & Industrial Security
Mobile patrols, canine handlers and permanent or temporary surveillance are just some of the tactics that make up our industrial security services, perfect for Newcastle’s many manufacturing premises, like those in the Newburn Riverside or Tyne Tunnel trading areas.
View Manufacturing Security
Vacant Property Security
Vacant property security is essential for protecting your investment and limiting your Occupier’s Liability exposure in the case of trespassing. Our manned guarding, VPOD alarms and temporary CCTV are the ideal solution for Newcastle’s vacant or transitional properties.
View Vacant Property SecurityYes. Our network of Newcastle-based security officers can be mobilised on the same day in most cases to cover unexpected gaps in your security or provide backup if you’ve been let down by another provider.
Our average officer response time across all sites in Newcastle is just 30 minutes on average. This is possible thanks to our locally based officers who have expert knowledge of the local area, and data-led coordination from our NOC.
All our Newcastle security officers hold current SIA licenses and receive ongoing, comprehensive training through our internal training portal, which is regularly updated to ensure all skills remain current. All officers also go through strict vetting to BS7858 standards and DBS checks. This experience is what’s made us a leading security company Newcastle businesses trust.
Still got a Question? (Contact Us Page)
Newcastle’s shoplifting rate is now 1.62 times the national average, with 4,127 offences recorded in the 12 months to January 2026, according to Northumbria Police data.
Northumbria Police recorded 610 robbery offences in the city in 2025, nearly 50% above the rate in the rest of the UK.
Compared to the national average of 545 crimes per 10,000 people, Newcastle’s rate of 728 per 10,000 people puts it way above the national average and 15th highest in the UK.
Request A Quote
