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As a leading security company serving across Stoke, ProFM provides professional long or short-term security cover delivered by regional teams and centrally managed through our national operations centre to ensure 24/7 Security Coverage.
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As a leading security company serving across Stoke, ProFM provides professional long or short-term security cover delivered by regional teams and centrally managed through our national operations centre to ensure 24/7 Security Coverage.
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Characterised in its heyday by a world-renowned ceramics industry, modern Stoke preserves that heritage through the Potters, the nickname for the city’s football club, as well as in its architecture (like the Bottle Kilns) and a sprawling shopping centre in Hanley. But while a historic backdrop is one thing, Stoke’s risk landscape necessitates an equally well-established security solution, and that’s exactly what ProFM Group deliver – local expertise, with a nationally-renowned footprint.
Our unmatched network of local security operatives means we deliver Stoke-based security guards, all coordinated by our National Operations Centre (NOC). That central coordination sees us utilise Stoke’s interlinked network of roads (like the A500 along Queensway, A52 along Leek Road to Werrington, A50 past the bet365 Stadium, and the A34 along the western edge) to deploy rapidly and to excellent effect, delivering complete 24/7 coverage and a localised approach to protecting this historic city.
Our view has always been that security should be delivered by people and teams that care about their local area. That’s the approach we take to security in Stoke, providing locally-based security professionals and an Operational structure grounded in local expertise. That’s all with full licensing from the Security Industry Authority (SIA), too, so you know you can trust us.
We oversee all of that with a sophisticated National Operations Centre (NOC) based in our HQ, with trained professionals on hand to help 24 hours a day, 365 days a year, and to ensure you’re covered wherever you are in Stoke. From officers with extensive training in retail protection for places like the Potteries and the Trentham Shopping Village, to robust teams for complete cover at industrial and logistical facilities at the CVEZ, Etruria Valley or Chatterley Park, right through corporate concierges ideal for Hanley’s city-centre offices, we provide the right solutions for modern Stoke’s most impactful industries.
While static security plays a crucial role in deterring criminals and offering a constant presence on site, mobile security in Stoke is just as pivotal. We’ve been quick to recognise that, delivering mobile, locally-based officers that are centrally coordinated by our National Operations Centre (NOC), who are well aware of local pressure points and how they can most effectively reach your site. With an average officer-on-site response of just 30 minutes, we pride ourselves on delivering a swift and effective response Stoke-wide.
Whether that’s taking advantage of the interwoven web of A-roads (particularly the A52 past the University of Staffordshire, and the A53 past Festive Retail Park towards Stockton Brook) or more local routes that circumnavigate the traffic hotspots (the A5009 down Leek Road, High Lane into Little Chell, Scotia Road to Sandyford, and Waterloo Road that connects Hanley to the retailers at Burslem, for instance), we deliver a truly Stoke-centric service.
While security is an essential consideration for businesses nationwide, it doesn’t always have a dedicated budget. That’s where ProFM Group’s affordable packages for key holding, lock and unlock, and alarm response services come in, delivering budget-friendly protection that never compromises on quality (with fully SIA-licensed officers delivering those services) or availability (complete 24/7/365 coverage).
It’s an essential consideration for smaller businesses in particular, and as places like Longton and Fenton attract more budding enterprises, or Hanley’s Cultural Quarter and Smithfield continue their exponential growth, that takes on increased importance. It’s also an ideal consideration for industrial facilities which operate on thin margins and tight deadlines, like those on High Carr, Queensway and Chatterley Park.
A mainstay of the modern security industry and an ideal measure for offering a “digital-first” approach to protecting your premises, ProFM Group deliver sophisticated options for site surveillance and monitoring, underpinned by our National Operations Centre (NOC) that offers comprehensive, round-the-clock oversight. That’s built on firm foundations too, with all of our systems and processes accredited to the Gold standard by the National Security Inspectorate (NSI).
It’s that complete coverage that makes our surveillance solutions ideal for some of Stoke’s biggest innovators and commercial heavy-hitters, like major manufacturers in the Ceramic Valley Enterprise Zone (CVEZ), national retailers at The Potteries or Affinity Staffordshire, or expanding areas like Festival Park and Tunstall Arrow.
While often overlooked in favour of home fixtures at the Britannia, Stoke’s event scene goes far beyond professional football, with key fixtures in the calendar like The Big Feast in Hanley, the iconic British Ceramics Biennial celebrating the region’s pottery affinity, and the city-centre ‘Arf Marathon every June. It’s events like these (and smaller celebrations at Trentham Gardens and Fenton Manor) that mean Stoke demands a robust and intelligent security solution.
That’s exactly what we deliver at ProFM Group, offering locally-based SIA-licensed officers, supervisory teams, and stewarding for events across the Stoke area for a comprehensive package. From entrance control and ticketing services to guest flow management and a smooth exit after your event concludes, we provide a full, end-to-end solution for event security.
Choosing ProFM Group for your security services in Stoke means you’ll benefit from a range of expertise, including:
Tailored Solutions
All of our security packages are designed with our individual client in mind, and built to match your unique risk profile.
Licensed Security Professionals
Every officer we deploy across Stoke is licensed by the Security Industry Authority (SIA) and vetted in line with BS:7858.
A Rapid Response Service
With our comprehensive knowledge of the area and its interlinked network of roads, our average officer-on-site time is just 30 minutes.
An Evolving Partnership
As your business grows, you need a security provider who grows alongside you, and that’s exactly what ProFM bring to the table.
Strong Deterrent To Criminals
Our officers aren’t just there to protect – they act as one of the most effective criminal deterrents, whether that’s static or mobile.
An Expansive Security Catalogue
Over the last 30 years, we’ve built up an extensive portfolio of security services, including canine handlers, Waking Watch services and security concierges.
Comprehensive, tried-and-tested solutions for professional contract cleaning in Stoke, with tailored options for medical, retail and commercial cleans.
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A centralised approach to delivering your most sought-after services, with complete packages for cleaning, security, and a wider suite of soft FM solutions.
View All Facilities Management Services
Cutting-edge solutions for installation, maintenance and monitoring of all of our CCTV, access controls, and intruder alarms.
View All Electronic Security ServicesLearn how we’ve delivered expert services and solutions for the Stoke area, and how we can provide that for your business.
Lloyds Transport
ProFM is an amazingly caring company. I truly feel like a person rather than a number, and they’re always on call if ever I need anything. I wouldn’t hesitate to recommend ProFM!
Lloyds Transport Case Study
Connexus Homes
Fire safety has, since the Grenfell disaster, taken on an entirely new level of importance. That’s especially true for residential properties, and with Connexus Homes reaching out, ProFM were quick to mobilise. Our decisive rollout saw us respond rapidly, with 8 highly trained operatives on site in just 4 hours from that first contact.
Connexus Homes Case Study
MedExpress
We're thrilled to deliver exceptional, round-the-clock coverage for the renowned pharmaceutical company MedExpress, offering 24-hour manned security, officers outfitted in corporate attire, and unlimited support from our National Operations Centre.
MedExpress Case Study
UBT
Dan Haughton
During our initial discussions with ProFM, the Sales and Operations teams provided us with the reassurances we needed that their service delivery was right for our business. Since mobilising, they’ve proved we definitely made the right move. The support we receive from our dedicated security officers and our Operations Manager certainly sets ProFM apart.
UBT Case Study
Rooftop Housing Group
Lisa Nicholls
It's been very easy to work with you all at such short notice. It's also been delightful to hear such positive feedback from colleagues and the Extra Care Team on both security guards in place
The Haven
We have a great working relationship with ProFM who provide us with an overnight security and concierge service, supporting high risk and complex accommodation services. We find the team to be proactive, supportive and flexible to our needs, which do sometimes change without notice. They are proactive in working with us to continually improve the service and relationship between our teams. This has a direct positive impact on our service users who feel safe and supported as a result.
The Haven Case StudyNot sure how we can help? Find out more in our most-asked questions, and how we’re able to deliver a leading security solution in Stoke.
Still got a Question?We do. With major construction projects like the Etruscan Square behind Hanley’s bus station offering concerning opportunities for trespassing, emergency security is an essential consideration. We’re more than happy to assist, with our local officers and operational teams on standby 24/7 to deliver same-day manned security in most cases.
Yes. One of the most effective deterrents against crime, and a step above many of the more common options for city-centre security, we’re proud to deliver locally-based, NASDU-accredited canine handlers for site security in the Stoke area. We would, however, only recommend these for more isolated or at-risk properties, such as the major distribution centres off Queensway, or those along the train line off Lowfield Drive and Shelton Boulevard.
All of ProFM Group’s officers in the Stoke area are fully licensed by the Security Industry Authority (SIA) and have passed the strict, 5-year screening and vetting process conducted by our partner in the National Screening Agency (NSA). They’ll also have completed basic emergency first aid training as part of that initial training, which offers additional peace of mind.
Outside of that, we ensure our officers go above and beyond the usual standard. All officers receive duty- and site-specific training courses to help create efficiencies in what they do, alongside full guidance from, and regular meetings with, their Operations Manager.
On average, our officer-to-site time is 30 minutes, with our trained professionals able to address any issues (such as an alarm activation or trespassing concern) as soon as they arrive. That’s done through our network of locally-based officers, with 24/7 availability and comprehensive training to ensure they’re able to deliver a swift and effective resolution.
Yes, we can. Stoke’s corporate sphere is expanding rapidly, with an estimated 19% growth in the last decade, and business areas like Etruria Valley and the city centre at Hanley are driving innovation forward. With that expansion comes the need for a more refined approach to protective services, and that’s where we’d recommend a security concierge. This unique role blends fully SIA-licensed security services with a customer-facing exterior and allows for corporate HQs and major businesses to couple two must-have services into a single, effective solution.
Our full catalogue of solutions for surveillance and monitoring is available throughout the Stoke area, ensuring you’ve got the very best, whether you’re a small business in Fulton or a major logistics titan on the business parks of Queensway. That includes multi-camera, bespoke packages designed to offer unmatched site coverage, single cameras to watch a vulnerable access point, and temporary, solar-powered CCTV towers built for construction projects and temporary infrastructure (the roadworks on Leek Road, for example).
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