ProFM Group – Professional Facilities Management Services

“I would like to express how professional the ProFM staff deployed to our site have been. Many people have tried to access the site, but have always been deterred by the ProFM team. I couldn’t of wished for a better service. Thank you to the team for all your support throughout the project.”

As one of the UK market leaders in luxury chocolate, Hotel Chocolat have quickly become synonymous with both that signature creamy texture and their high-impact, groundbreaking social initiatives. We’re thrilled to have been their security partner over the last 9 years, offering the bespoke levels of support that a brand like HC demands.

It’s fair to say that, since the Grenfell disaster in 2017, fire safety has taken on an entirely new level of importance. That’s something we’ve built a comprehensive familiarity with, and with our fast-acting and robust mobilisation at Berwick Court in Southwark, ProFM were able to deliver a comprehensive, multi-officer solution at a moment’s notice.

"ProFM's UK coverage, high degree of flexibility and experienced senior team have resulted in an excellent level of support across our events. Their approach and drive to really understand our events and the type of team they need to deploy at each venue has ensured that our customers and teams truly have a security team that have their safety and security at the forefront of their approach."

"Security are a critical part of the team, I go home on an evening and am happy and confident that everything is ok. We have a very successful relationship with ProFM and will be working with them for a long time"

"We appreciate the work ProFM Group has done and thank you for your contribution to the successful management of our emergency provision, through which we were able to provide accommodation and support to these often-vulnerable clients."

For Anyone looking for a company that values its customers and strives for excellence in every interaction, I would strongly recommend ProFM Group. The team is always prompt, friendly and professional.

“You came across as someone who cared, someone who could fit our needs. We gave you a trial for the first year, and from there, we’ve never looked back. I can rely on people like Barry and Anthony actually looking after the place like it was their own premises. ProFM have always been on hand, whether our needs change last minute or over the weekend.”

“Since the contract mobilisation, the services delivered by ProFM and our dedicated security officers have been above the standards expected. Our allocated Operations Manager has also been a great support throughout to BWSC, our site’s operations, and the security staff.”

“I just wanted to say a huge thank you to you all. Special thanks to Scott, who has been the best person to work with. Really couldn’t ask for a better manager to look after us. Huge thank you to our officers who have been the best security we have ever had. Both were always early before the shift starts and always dealt with any issues perfectly.”

“Steve is not only professional, organised and totally running the show here, he’s a wonderful human being with a heart of gold. He makes a difference not just in his administration of Langley Park but in the day-to-day nurturing of our community.”

“ProFM have taken over the CCTV monitoring for 12 of our locations. The team have handled the process smoothly and efficiently, and we are confident that we are in safe hands. There has been consistent communication between us and the National Operations Centre, and they have taken a lot of the pain away from us and our team.”

Sam and the ProFM team have been looking after the practice for many years now. They are an integral part of the healthcare team at our GP surgery and always go above and beyond in their cleaning standards but also in their care and attention for the premises and staff facilities. Their expertise around cleaning, especially to medical grade standards is exceptional and their team is always happy to help. Keep up the good work.

ProFM provide security services for us, and from the initial discussion to present, they have excelled in all areas. Excellent communication and a great service provided. I wouldn't hesitate in recommending them.

I walk through WDF a number of times a day and have been so impressed by the proactive, inquisitive mindset and courage that your officers show. I head up a Counter Terrorism team, but often just stop and spend time with these guys trying to support what they do, mostly because I hate shop theft but also because I appreciate the work they do. The three of them are a credit to your organisation, they are professional and well respected by the staff in WDF. I just wanted to pass on a word of thanks because they are exceptional!

ProFM have always provided an excellent security service. They help tailor a package that fits your requirements, suggest changes and improvements and always make themselves available to speak to. Their officers provide a professional service, they present themselves well and ensure their duties are carried out in a timely manner. Simon organises regular catch up meetings to help understand any problems that they could help with and gives any updates on company changes. I would highly recommend ProFM, we are grateful to have Simon looking after our best interests.

Before every CQC audit, practices should always have a deep clean, and Sam and Debbie did an excellent job. The inspector made a comment before he left that our practice was the cleanest practice he had visited.

We have a great working relationship with ProFM who provide us with an overnight security and concierge service, supporting high risk and complex accommodation services. We find the team to be proactive, supportive and flexible to our needs, which do sometimes change without notice. They are proactive in working with us to continually improve the service and relationship between our teams. This has a direct positive impact on our service users who feel safe and supported as a result.

I would like to thank you for the excellent service provided by your staff, who are great communicators and helped organise the team. Thank you again, and I wouldn't hesitate to recommend your company in the future!

ProFM has consistently delivered a professional, reliable, and proactive security service. Their team is attentive, well‑trained, and quick to respond to any situation, giving us complete confidence in the safety and protection of our site. Communication is always clear and efficient, and their commitment to maintaining high standards truly sets them apart. We highly recommend ProFM to any organisation looking for a dependable and trustworthy security partner.

First off, can I just say the two officers you sent out to us - what a credit to the company! They have been so polite and outstanding in what we required. Thank you!

It's been very easy to work with you all at such short notice. It's also been delightful to hear such positive feedback from colleagues and the Extra Care Team on both security guards in place.