Universal Business Team

After facing multiple challenges with the existing Security Provider, UBT reached out to ProFM in September 2019 whilst on the search for a Security Partner better suited to provide the level of services required for their Corporate building Exchange Place in Warwick.

The security requirements included a Front of House Concierge role Monday – Friday with duties to include but not limited to; meeting and greeting visitors and employees, signing in/out visitors, answering telephone calls, handling incoming emails, and controlling access and egress to the building.

As well as the above, our client also required a Manned Guarding service outside of business working hours to ensure the building remains secure and fully protected whilst the property remains vacant during weeknights and weekends.

Since mobilising the Contract in November 2019, ProFM have had a great business working relationship with our client at UBT with a partnership approach.

Dean Cain, Regional Business Manager, has visited the client every month since mobilisation to conduct a monthly SLA to ensure there’s no areas for improvement, accompanied by officer welfare visits. ProFM’s SLA scores have consistently been above 90% since the Contract commenced and have achieved an average score of 94% over the last 12 months.

As a result of the service excellence provided by both Dean Cain and the Security Officers, our Contract with UBT has since been renewed annually and we will continue to work alongside UBT throughout 2022 and 2023. We look forward to continuing our partnership for what we hope to be many years to come.