Sales:
0808 196 2872
Support:
0344 477 9991
Contact Us
Staff & Client Login
Partnering with ProFM means you’re prioritising the safety of your customers, colleagues and assets. We’re the UK’s official #1 security company, according to the Security Industry Authority (SIA), and that’s reflected across our full suite of retail security systems and physical security solutions, from cutting-edge, AI-enhanced CCTV solutions to uniformed, expert security officers and specialist K9 operatives.
Request a Quote
Partnering with ProFM means you’re prioritising the safety of your customers, colleagues and assets. We’re the UK’s official #1 security company, according to the Security Industry Authority (SIA), and that’s reflected across our full suite of retail security systems and physical security solutions, from cutting-edge, AI-enhanced CCTV solutions to uniformed, expert security officers and specialist K9 operatives.
Facilities Management Trusted By
One of our most sought-after solutions, we understand the importance of an all-encompassing retail security solution. Every retailer is different, and we tailor-make our services to suit a huge range of stores, including:
With retail representing an estimated 4.5% of the UK’s total GDP and employing over 2.7 million people, it’s difficult to overstate the sector’s importance in our economy. We’re committed to creating a solution that’s truly designed with your industry in mind.
Dedicated Account
Management
UK Wide
Coverage
Services Available
24/7/365
Competitive
Rates
Rapid
Response
Highly Trained
Experts
95% Customer
Retention Rate
Bespoke Tailored
Solutions
#1 In The ACS
Rankings
The most visible and well-recognised way of securing your retail premises, our expert security guards are a step above. Coupling intelligent, highly-trained insights for proactive crime prevention with a suite of inclusive duties (such as monitoring in-store CCTV cameras, de-escalating conflicts, and locking down the building each evening), they’re the ideal first line of defence.
Retail security isn’t always a straightforward solution. In our work with Hotel Chocolat, we’ve been quick to recognise that delivering expert security officers, alarm response services, and reactive locking and unlocking services across their stores in major UK cities, including London, Glasgow and Leeds.
While static security offers that trusted presence your store needs, we know that retail doesn’t stop at the door. Large sites (like retail parks, shopping centres or markets) require that more flexible approach, and with our mobile security patrols, our officers offer proactive patrolling, active and intelligent threat detection, as well as thorough reassurance for your colleagues and customers.
Retail CCTV has undergone a substantial renaissance in recent years, evolving from grainy imaging to fully-fledged camera suites. That’s a change that we’re at the forefront of here at ProFM, providing cutting-edge CCTV installation and surveillance that’s built around your site to ensure maximum threat detection, early identification of shoplifters, and a watchful eye across your store.
Security, while it’s quickly becoming a must-have for larger retailers and those hardest hit by the UK’s shoplifting epidemic, isn’t always in the budget. With our affordable key holding and alarm response solutions, we’re able to fit that around strict financial commitments, providing a swift and effective response to all alarms at your store in just 30 minutes on average.
A more budget-conscious option for security in retail, locking and unlocking is ideal for those smaller retailers, or those on a more consistent schedule (like convenience stores). While it’s at a more affordable price point, it never compromises on quality – you’ll always have an SIA-licensed security professional unlocking your premises every morning, and locking it down each evening, all on a schedule to suit you.
Here at ProFM Group, we’re exceptionally proud to offer a diverse range of security services and solutions for businesses up and down the UK. From our expertly trained security officers, to sophisticated electronic security solutions, we’re able to provide a robust, tailor-made suite of security services no matter what you do.
For Anyone looking for a company that values its customers and strives for excellence in every interaction, I would strongly recommend ProFM Group. The team is always prompt, friendly and professional.
As one of the UK market leaders in luxury chocolate, Hotel Chocolat have quickly become synonymous with both that signature creamy texture and their high-impact, groundbreaking social initiatives. We’re thrilled to have been their security partner over the last 9 years, offering the bespoke levels of support that a brand like HC demands.
“Security are a critical part of the team, I go home on an evening and am happy and confident that everything is ok. We have a very successful relationship with ProFM and will be working with them for a long time”
One of Lancashire’s largest and most celebrated culinary festivals, we were thrilled to offer an extensive event security solution for the Clitheroe Food Festival. Now in its 10th year, the festival has only seen a boom in its popularity in recent years, and with rising visitor numbers, ProFM were able to adapt alongside the ever-popular festival.
All of the officers we deliver are fully licensed by the Security Industry Authority (SIA) and have passed our rigorous screening and vetting procedures. We’re also able to provide DBS-cleared officers for more sensitive premises, such as those with childcare facilities.
The retail calendar is among the UK’s busiest. From major sales to product launches, our suite of solutions evolves alongside you, seamlessly adapting to changes in your schedule
While retailers are rarely 24-hour post-pandemic, security challenges never sleep. Our officers are available around the clock, and our National Operations Centre is constantly monitoring your site for the first sign of danger.
Our officers also receive extensive training in customer service to ensure they’re able to best represent your premises, as well as basic first aid training for that additional peace of mind.
Whether you’re planning for a major event, adjusting your hours due to construction works, or closing over major holidays, we’re on hand to help wherever you are and whenever you need us.
Peace of mind is paramount in professional security, and a huge part of that is knowing your premises are protected. Our average response time of just 30 minutes ensures we’re always available.
Choosing to partner with a professional retail security company ensures that you’re receiving the very best the sector has to offer. It’s also a pressure you don’t have to place on other members of your team, whether that’s from a procurement, training or logistical perspective, and ensures that you’re fully compliant with any specific clauses of your insurance policy around licensed security.
In our experience, a hybrid approach to security works best for a retail environment. We advise opting for both a physical security presence (static or mobile security guards, for example) and security technology (CCTV cameras and access controls for stockrooms/staff areas) as a way to ensure more comprehensive security.
As a starting point for retailers without any existing security, we’d recommend opting for a security officer guarding the front of your premises. This acts as both a strong deterrent to possible shoplifters and as a security professional who’s on hand to deal with any potential issues.
Repeat, chronic or organised offenders are often the bane of retailers. We’ve recognised that, and can deploy a rapid-acting, robust package of solutions to counteract the pressing nature of crime in retail, including:
All of our security officers are fully licensed by the Security Industry Authority (SIA) and have passed our extensive background checks to ensure they’re the very best our industry has to offer. As part of that training, they’ll also have a good understanding of basic first aid, health and safety protocols, and conflict management.
We do. Whether you’ve opted to stay open during the night or have, like so many national chains and supermarkets, changed your operating hours post-pandemic, we’re on hand to deliver the right security at a time that suits you. That also includes mobile patrols for shopping centres, and static security at larger supermarkets or retail parks.
While our officers will all have extensive training in how to recognise shoplifters and thieves, as well as how to de-escalate conflicts or incidents, we go beyond that. Our solutions are informed by real Police data, and our ongoing membership to the Lancashire Partnership Against Crime (LANPAC) ensures we’re at the forefront of the latest in policing initiatives.
In some circumstances, yes. While our officers do not have the same powers as the Police force, they are authorised to perform what’s called a “citizen’s arrest” if a crime (including theft or assault) is being committed, people are in danger, or they have significant reason to believe a crime may be committed without their involvement.
We’re completely nationwide, offering that same, industry-leading level of security across every area of the country. That includes retail hotspots and major shopping centres, with our portfolio spanning security at The Trafford Centre, Cheshire Oaks, Covent Garden, Oxford Street and Birmingham’s Bullring.
Get in touch today to discuss your options and to receive a free, no-obligation quote.
