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With a firm foundation in the hospitality industry, ProFM protects your guests, staff and assets with licensed overnight guards, concierge security and 24/7 CCTV. That’s all in addition to a robust Operational structure built to deliver quality and expertise time and time again.
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With a firm foundation in the hospitality industry, ProFM protects your guests, staff and assets with licensed overnight guards, concierge security and 24/7 CCTV. That’s all in addition to a robust Operational structure built to deliver quality and expertise time and time again.
Facilities Management Trusted By
At ProFM, we secure hotels of all types, from boutique and B&Bs to resorts, serviced apartments and national chains.
With bespoke options built to match the demands of your property, ProFM are the leading choice for professional security.
Dedicated Account
Management
UK Wide
Coverage
Services Available
24/7/365
Competitive
Rates
Rapid
Response
Highly Trained
Experts
95% Customer
Retention Rate
Bespoke Tailored
Solutions
#1 In The ACS
Rankings
Guests and visitors are arguably the most important aspect of your business as a hotel, and keeping them both safe and satisfied is equally crucial. That’s where we’d advise a concierge security service, delivered by trained professionals.
Concierge officers combine front-desk professionalism with licensed protection, ensuring your hotel is secure, compliant and welcoming.
We’ve consistently provided a round-the-clock concierge service for the Bromley Old Town Hall. Renovated to become a cosmopolitan approach to leisure and hospitality with a hotel, restaurant and office spaces, we deliver expert concierges, overnight security and complete monitoring for their CCTV cameras.
While a front-of-house presence is crucial in maintaining your hotel’s carefully curated image, it’s important not to neglect the fundamentals of protection. SIA-licensed overnight security guards patrol all floors, monitor CCTV, and respond immediately to incidents, minimising risk during off-peak hours.
A staple of security across commercial and domestic properties, opting for a bespoke CCTV installation and surveillance for your hotel is essential. We install and monitor AI-powered CCTV systems tailored to your layout, risk profile, and insurance requirements. All feeds are monitored by our 24/7 NSI-Gold National Operations Centre.
Seasonal lulls can make investing in security for hotels a headache. We offer cost-effective solutions for seasonal lulls, including key holding, 30-minute alarm response, and scheduled lock/unlock services.
With conference rooms, event spaces and convention halls so often part of the hotel experience, effective event security is an essential part of protecting your guests. Licensed event security officers manage access, guest screening, and crowd control, making it an ideal solution for venue hire.
Here at ProFM Group, we’re exceptionally proud to offer a diverse range of security services and solutions for businesses up and down the UK. From our expertly trained security officers, to sophisticated electronic security solutions, we’re able to provide a robust, tailor-made suite of security services no matter what you do.
Find out what our clients have thought of using our exceptional security services by reading the following testimonials.
“ProFM is an amazingly caring company. I truly feel like a person rather than a number, and they’re always on call if ever I need anything. I wouldn’t hesitate to recommend ProFM!”
Lloyds Transport Case Study
“We were thrilled to be offered the chance to partner with Virgin Media as part of their 6 Nations Rugby tournament event at Twickenham. Discover how we delivered an exceptional level of service during one of the most pivotal sporting events in the calendar.”
Virgin Media Case Study
As one of the UK market leaders in luxury chocolate, Hotel Chocolat have quickly become synonymous with both that signature creamy texture and their high-impact, groundbreaking social initiatives. We’re thrilled to have been their security partner over the last 9 years, offering the bespoke levels of support that a brand like HC demands.
Hotel Chocolat Case Study
It’s fair to say that, since the Grenfell disaster in 2017, fire safety has taken on an entirely new level of importance. That’s something we’ve built a comprehensive familiarity with, and with our fast-acting and robust mobilisation at Berwick Court in Southwark, we were able to deliver a comprehensive, multi-officer solution at a moment’s notice.
Berwick Court Management Case Study
Royal Papworth Hospital NHS Foundation Trust
“I would like to express how professional the ProFM staff deployed to our site have been. Many people have tried to access the site, but have always been deterred by the ProFM team. I couldn’t of wished for a better service. Thank you to the team for all your support throughout the project.”
NHS Case Study
"ProFM's UK coverage, high degree of flexibility and experienced senior team have resulted in an excellent level of support across our events. Their approach and drive to really understand our events and the type of team they need to deploy at each venue has ensured that our customers and teams truly have a security team that have their safety and security at the forefront of their approach."
Buzz Group Case Study
David Leitch, Estate Manager
"Security are a critical part of the team, I go home on an evening and am happy and confident that everything is ok. We have a very successful relationship with ProFM and will be working with them for a long time"
Bromley Old Town Hall Case Study
"We appreciate the work ProFM Group has done and thank you for your contribution to the successful management of our emergency provision, through which we were able to provide accommodation and support to these often-vulnerable clients."
Norwich City Council Case Study
“ProFM Group have been awarded the security contract for our new £32M facility here at Newport. When the facility was opened by HRH Prince Charles, there were a number of VIPs on this day, and the ProFM team worked closely with the Royal Security Team to make the day run smoothly.”
CAF Case Study
A pioneer in specialist products and chemicals for building projects, SIKA’s reputation so often precedes it. It’s that reputation that meant it needed an equally reputable security solution, and ProFM were on hand to deliver exactly that. That’s kick-started a multi-year partnership and personalised solutions.
SIKA Case Study
We provide fully licensed and trained professionals for complete protection.
With extensive training in customer service skills, we place your guests at the heart of the protection we provide.
Our security solutions are built to match those strict insurance policies and to ensure you stay fully compliant.
We’re able to adapt alongside your schedule, providing more security and specialist solutions when you need them.
Round-the-clock security is an essential consideration for hotels, and ProFM are on hand to deliver comprehensive coverage.
With ProFM, you’ve got additional support on hand 24/7 with our National Operations Centre and team of mobile officers.
We’d advise physical security for your hotel or hospitality venue, such as concierge officers, overnight mobile patrols, and static security guards for more boutique or high-end establishments.
Security technologies like CCTV packages or access controls (including cards or fobs) can be built in alongside your physical security measures.
Outsourcing is an ideal way to help reduce overheads, especially in insurance costs and staff training. Our officers will quickly become part of your on-site team, and an integral part of the guest experience.
Yes. All of the concierge officers we provide have received extensive training in how to provide exceptional customer service. They’ll also receive site-specific training, such as for any check-in or check-out processes, guest welcome packs, or directions to facilities.
Yes. We know that many hotels operate free or discounted car parks for their guests, so these cameras will also be monitored by our 24/7/365 National Operations Centre, and any incidents will be logged and communicated to the right authorities.
This is at your discretion. For higher-end establishments, we’d advise officers in a suit to match your premises. Our officers will always be highly visible, whether that’s in ProFM uniform, plain clothes or a suit.
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