Administrator

About us:

At ProFM Group, we are redefining the future of facilities management. As the UK’s number one ACS-approved contractor, we are leading the way in Security, Cleaning, and Security Systems, setting new industry benchmarks and pushing the boundaries of what’s possible.

Our people are the core of our success. We believe that every person is important, and each has the opportunity and obligation to make a difference. That’s why we don’t just offer jobs, we build careers. As an ambitious, forward-thinking organisation, we invest in our people through tailored training, career development, and industry-leading support to help them thrive.

Trusted by businesses nationwide, we deliver innovative, high-quality services that keep their people and places safe, secure, and operating at their best. But we don’t just meet industry standards, we set them. Through cutting-edge technology, smarter solutions, and an unwavering commitment to excellence, ProFM Group is transforming the facilities management landscape across the UK.

Our core virtues of Humility, Passion and People First, shape everything we do, from the services we provide to the culture we cultivate.

About the role:

We’re looking for a capable and organised Administrator to join our Security Systems division in Sandbach, Cheshire. In this role, you’ll be at the heart of the team, ensuring smooth and efficient operations while contributing to the success of a fast-paced and innovative environment. This is a fantastic opportunity to grow, make an impact, and be part of a supportive and forward-thinking team.

Working Hours:

Monday – Friday working between the hours of 09:00 – 17:30, with a 1 hour unpaid break for lunch.

Duties and Responsibilities:

• Answer inbound call quires
• Answer and respond to all emails.
• Lease with finance regarding customer finance queries
• Support Compliance department in management of Key NSI KPI’s
• Book appointments for Preventive Maintenance and Corrective Maintenance using CASH system
• Liaise with Engineering Manager to book installations and relevant other departments to ensure smooth process.
• Create, update, and finalise customer files on the CASH system, including zone lists, contracts, and certificates.
• Assist with NSI certification, ensuring deadlines are met, and all paperwork is properly completed.
• Manage monitoring station details, including EMCS orders, keyholder info, and police response documentation ensuring information is up to date and accurate
• Send reminders and book maintenance for domestic and commercial properties, planning efficient routes.
• Log all faults reported by customers, reset alarms over the phone if possible, and escalate issues to engineers.
• Coordinate with engineers to ensure they have the required paperwork, tools, and instructions for jobs
• Issuing of NSI Certificates to clients
• Supporting with Stock ordering

Requirements:

• Proven administrative experience with strong organisational skills.
• Excellent verbal and written communication, able to handle customer queries professionally.
• Proficiency in Microsoft Office and database/scheduling systems (e.g., CASH system).
• Attention to detail, especially with records, contracts, and compliance documentation.
• Ability to coordinate with multiple departments and manage appointments efficiently.
• Proactive, reliable, and able to prioritise tasks in a fast-paced environment.

What we can offer in return:

• Competitive rates of pay
• Great company culture
• Supportive environment
• Access to expert training and development program
• Reward and Recognition scheme

If you meet the criteria, apply today and become part of ProFM Group, a company that’s setting new standards in Facilities Management. We invest in our people, embrace innovation, and are committed to delivering excellence across the industry.

We are proud to be an equal opportunity employer, a Disability Confident organisation, and a dedicated supporter of the Armed Forces Covenant. At ProFM Group, we create opportunities for all, champion diversity, and build a workplace where everyone has the opportunity to thrive.

Join ProFM Group and be part of the team that’s shaping the future of facilities management.

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