Part Time Administrator Sandbach

About us:

At ProFM Group, we are redefining the future of facilities management. As the UK’s number one ACS-approved contractor, we are leading the way in Security, Cleaning, and Security Systems, setting new industry benchmarks and pushing the boundaries of what’s possible.

Our people are the core of our success. We believe that every person is important, and each has the opportunity and obligation to make a difference. That’s why we don’t just offer jobs, we build careers. As an ambitious, forward-thinking organisation, we invest in our people through tailored training, career development, and industry-leading support to help them thrive.

Trusted by businesses nationwide, we deliver innovative, high-quality services that keep their people and places safe, secure, and operating at their best. But we don’t just meet industry standards, we set them. Through cutting-edge technology, smarter solutions, and an unwavering commitment to excellence, ProFM Group is transforming the facilities management landscape across the UK.

Our core virtues of Humility, Passion and People First, shape everything we do, from the services we provide to the culture we cultivate.

About the role:
We are seeking a highly organised and customer-focused Systems Administrator to join our Systems Division at ProFM Group. Our division specialises in delivering Security Systems to clients across the UK, including CCTV, Access Control, and Alarm Systems. The successful candidate will play a key role in ensuring the smooth running of our operations by acting as the main administrative link between our clients, engineers, and internal teams. This role requires exceptional communication skills, strong attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Duties:

• Act as the first point of contact for client enquiries via phone, email, and other channels.
• Schedule engineers for installations, servicing, maintenance, and repairs.
• Coordinate and track job progress, ensuring timely completion.
• Arrange site visits, equipment orders, and any necessary logistics.
• Maintain accurate records of appointments, works completed, and follow-up actions.
• Work closely with the finance department to prepare job sheets, process invoices, and manage billing queries.
• Update internal systems with relevant client and job information.
• Provide regular updates to clients on job status and timelines.

Key Responsibilities:

• Deliver excellent customer service by managing client communications promptly and professionally.
• Ensure efficient scheduling of engineers to maximise productivity and meet client deadlines.
• Liaise with engineers to confirm job details, requirements, and availability.
• Coordinate with suppliers where required to order parts and equipment.
• Maintain organised records to support compliance, reporting, and invoicing.
• Assist in the preparation of service contracts, quotations, and project documentation.
• Work collaboratively with internal departments to ensure smooth operational workflow.

What we can offer in return:

• Competitive rates of pay
• Great company culture
• Supportive environment
• Reward and Recognition Scheme

If you meet the criteria, apply today and become part of ProFM Group, a company that’s setting new standards in Facilities Management. We invest in our people, embrace innovation, and are committed to delivering excellence across the industry.

We are proud to be an equal opportunity employer, a Disability Confident organisation, and a dedicated supporter of the Armed Forces Covenant. At ProFM Group, we create opportunities for all, champion diversity, and build a workplace where everyone has the opportunity to thrive.

Join ProFM Group and be part of the team that’s shaping the future of facilities management.

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