Contract Support Supervisor (Security) Carlisle

About us:
At ProFM Group, we are redefining the future of facilities management. As the UK’s number one ACS-approved contractor, we are leading the way in Security, Cleaning, and Security Systems, setting new industry benchmarks and pushing the boundaries of what’s possible.

Our people are the core of our success. We believe that every person is important, and each has the opportunity and obligation to make a difference. That’s why we don’t just offer jobs, we build careers. As an ambitious, forward-thinking organisation, we invest in our people through tailored training, career development, and industry-leading support to help them thrive.

Trusted by businesses nationwide, we deliver innovative, high-quality services that keep their people and places safe, secure, and operating at their best. But we don’t just meet industry standards, we set them. Through cutting-edge technology, smarter solutions, and an unwavering commitment to excellence, ProFM Group is transforming the facilities management landscape across the UK.

Our core virtues of Humility, Passion and People First, shape everything we do, from the services we provide to the culture we cultivate.

About the role:
As a Contracts Support Supervisor within our Security Division, you will play a key role in ensuring the smooth and effective management of security operations across the South. Working closely with the Operations Manager, you will provide vital support in overseeing day-to-day operations, ensuring high standards of service delivery and compliance. This role requires a minimum commitment of 40 hours per week, with a shift pattern that includes days, nights, and weekends. Flexibility is essential, as you will be expected to adapt to the dynamic needs of the business and provide leadership across a range of operational challenges.

Duties and Responsibilities:

• Support The Operations Manager/Team in the Mobilisations of new sites
• Develop and maintain exceptional relationships with service partners and colleagues
• Support the Operations Manager with core hour cover, meaning covering security shifts when required
• Deliver a high level of support to colleagues
• Conduct welfare visits with security officers
• Oversee the running of short-term contracts
• Completing relevant documentation and other administration tasks
• To take effective action in emergencies and co-operate fully with the relevant authorities
• Display Humility, Passion and a People-First approach
• Any other reasonable duties as required by the role

Requirements:

• A valid front-line SIA Licence
• A full UK Driving Licence with a maximum of 3 points
• Previous experience in a similar security role is desired but not essential; training will be provided.
• Excellent communication and interpersonal skills, with the ability to handle challenging situations calmly and professionally.
• Strong observational skills and attention to detail, ensuring all security protocols are followed.
• A proactive and vigilant approach to security, with the ability to assess and respond to potential risks.
• A professional and customer-oriented mindset, dedicated to delivering exceptional service.

What we can offer in return:

• Competitive rates of pay
• Great company culture
• Supportive environment
• Reward and Recognition Scheme

If you meet the criteria, apply today and become part of ProFM Group, a company that’s setting new standards in Facilities Management. We invest in our people, embrace innovation, and are committed to delivering excellence across the industry.

We are proud to be an equal opportunity employer, a Disability Confident organisation, and a dedicated supporter of the Armed Forces Covenant. At ProFM Group, we create opportunities for all, champion diversity, and build a workplace where everyone has the opportunity to thrive.

Join ProFM Group and be part of the team that’s shaping the future of facilities management.

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