With a firm foundation in the hospitality industry, ProFM protects your guests, staff and assets with licensed overnight guards, concierge security and 24/7 CCTV. That’s all in addition to a robust Operational structure built to deliver quality and expertise time and time again.
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With a firm foundation in the hospitality industry, ProFM protects your guests, staff and assets with licensed overnight guards, concierge security and 24/7 CCTV. That’s all in addition to a robust Operational structure built to deliver quality and expertise time and time again.
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At ProFM, we secure hotels of all types, from boutique and B&Bs to resorts, serviced apartments and national chains.
With bespoke options built to match the demands of your property, ProFM are the leading choice for professional security.
Guests and visitors are arguably the most important aspect of your business as a hotel, and keeping them both safe and satisfied is equally crucial. That’s where we’d advise a concierge security service, delivered by trained professionals.
Concierge officers combine front-desk professionalism with licensed protection, ensuring your hotel is secure, compliant and welcoming.
We’ve consistently provided a round-the-clock concierge service for the Bromley Old Town Hall. Renovated to become a cosmopolitan approach to leisure and hospitality with a hotel, restaurant and office spaces, we deliver expert concierges, overnight security and complete monitoring for their CCTV cameras.
While a front-of-house presence is crucial in maintaining your hotel’s carefully curated image, it’s important not to neglect the fundamentals of protection. SIA-licensed overnight security guards patrol all floors, monitor CCTV, and respond immediately to incidents, minimising risk during off-peak hours.
A staple of security across commercial and domestic properties, opting for a bespoke CCTV installation and surveillance for your hotel is essential. We install and monitor AI-powered CCTV systems tailored to your layout, risk profile, and insurance requirements. All feeds are monitored by our 24/7 NSI-Gold Control Room.
Seasonal lulls can make investing in security for hotels a headache. We offer cost-effective solutions for seasonal lulls, including key holding, 30-minute alarm response, and scheduled lock/unlock services.
With conference rooms, event spaces and convention halls so often part of the hotel experience, effective event security is an essential part of protecting your guests. Licensed event security officers manage access, guest screening, and crowd control, making it an ideal solution for venue hire.
Here at ProFM Group, we’re exceptionally proud to offer a diverse range of security services and solutions for businesses up and down the UK. From our expertly trained security officers, to sophisticated electronic security solutions, we’re able to provide a robust, tailor-made suite of security services no matter what you do.
We provide fully licensed and trained professionals for complete protection.
With extensive training in customer service skills, we place your guests at the heart of the protection we provide.
Our security solutions are built to match those strict insurance policies and to ensure you stay fully compliant.
We’re able to adapt alongside your schedule, providing more security and specialist solutions when you need them.
Round-the-clock security is an essential consideration for hotels, and ProFM are on hand to deliver comprehensive coverage.
With ProFM, you’ve got additional support on hand 24/7 with our Control Room and team of mobile officers.
We’d advise physical security for your hotel or hospitality venue, such as concierge officers, overnight mobile patrols, and static security guards for more boutique or high-end establishments.
Security technologies like CCTV packages or access controls (including cards or fobs) can be built in alongside your physical security measures.
Yes. All of the concierge officers we provide have received extensive training in how to provide exceptional customer service. They’ll also receive site-specific training, such as for any check-in or check-out processes, guest welcome packs, or directions to facilities.
This is at your discretion. For higher-end establishments, we’d advise officers in a suit to match your premises. Our officers will always be highly visible, whether that’s in ProFM uniform, plain clothes or a suit.
Outsourcing is an ideal way to help reduce overheads, especially in insurance costs and staff training. Our officers will quickly become part of your on-site team, and an integral part of the guest experience.
Yes. We know that many hotels operate free or discounted car parks for their guests, so these cameras will also be monitored by our 24/7/365 Control Room, and any incidents will be logged and communicated to the right authorities.
Yes. We know that you’ll see peaks and troughs in guest occupation. We can adapt, offering more robust security during busy periods like Christmas, Eid and New Year.
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