Mobile Response and Welfare Officer

About us:

At ProFM Group, we are redefining the future of facilities management. As the UK’s number one ACS-approved contractor, we are leading the way in Security, Cleaning, and Security Systems, setting new industry benchmarks and pushing the boundaries of what’s possible.

Our people are the core of our success. We believe that every person is important, and each has the opportunity and obligation to make a difference. That’s why we don’t just offer jobs, we build careers. As an ambitious, forward-thinking organisation, we invest in our people through tailored training, career development, and industry-leading support to help them thrive.

Trusted by businesses nationwide, we deliver innovative, high-quality services that keep their people and places safe, secure, and operating at their best. But we don’t just meet industry standards, we set them. Through cutting-edge technology, smarter solutions, and an unwavering commitment to excellence, ProFM Group is transforming the facilities management landscape across the UK.

Our core virtues of Humility, Passion and People First, shape everything we do, from the services we provide to the culture we cultivate.

About the role:

As a Mobile Response and Welfare Officer, you will play a crucial role in our Security Team, responding to alarm callouts primarily across the North West, with occasional travel further afield when required. Your key responsibilities will include attending alarm activations, ensuring site security, and conducting welfare checks on security officers. Additionally, you will be responsible for setting up new sites, ensuring they are operational and compliant with company standards.

This role requires flexibility, as responding to urgent incidents may occasionally require working outside of standard hours (Paid).

The role is based in Chorley, with travel across the region as part of the job.

Hours of Work:

The working pattern for this role is 4 on, 4 off nights (Working an average of 42 hours per week) based on the below shift pattern.

• Monday – Thursday 18:30 – 07:30
• Friday – 18:00 – 08:30
• Saturday – Sunday 20:30 – 08:30

Duties and Responsibilities

• Respond to Alarm Activations and conducting Mobile Patrols on behalf of our clients.
• Conducting welfare visits to our field based employees, listening to their concerns, feedback, and ideas. Providing support to our colleagues whenever it is required.
• Ensuring site compliance during visits.
• Maintaining the company vehicles.
• Supporting new site mobilisations alongside our Operational team.
• Support developing and training our Security, Cleaning and Facilities Management teams around our Employee Application and Incident Reporting Techniques.
• Working hand in hand with our Communications Centre to drive Key Business Reporting and Service Excellence.
• Conduct the Open and Locking of buildings and similar on behalf of our clients.
• Truly being one of a group of people who are the face of the Business amongst our Security, Cleaning and Facilities Management teams.

Requirements

• Valid  front-line SIA License
• Valid Driving License (3 points or less)
• Personal presentation of a very high standard
• Proficient level of English language
• Excellent oral and written communication skills.
• Ability to always demonstrate a professional attitude.
• Be able to deliver high standards of service excellence.
• Be a team player and customer focused.
• Flexibility, be able to work unsocial hours including days, nights and weekends.

If you meet the criteria, apply today and become part of ProFM Group, a company that’s setting new standards in Facilities Management. We invest in our people, embrace innovation, and are committed to delivering excellence across the industry.

We are proud to be an equal opportunity employer, a Disability Confident organisation, and a dedicated supporter of the Armed Forces Covenant. At ProFM Group, we create opportunities for all, champion diversity, and build a workplace where everyone has the opportunity to thrive.

Join ProFM Group and be part of the team that’s shaping the future of facilities management.

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