Control Room Assistant

About us:

At ProFM Group, we are redefining the future of facilities management. As the UK’s number one ACS-approved contractor, we are leading the way in Security, Cleaning, and Security Systems, setting new industry benchmarks and pushing the boundaries of what’s possible.

Our people are the core of our success. We believe that every person is important, and each has the opportunity and obligation to make a difference. That’s why we don’t just offer jobs, we build careers. As an ambitious, forward-thinking organisation, we invest in our people through tailored training, career development, and industry-leading support to help them thrive.

Trusted by businesses nationwide, we deliver innovative, high-quality services that keep their people and places safe, secure, and operating at their best. But we don’t just meet industry standards, we set them. Through cutting-edge technology, smarter solutions, and an unwavering commitment to excellence, ProFM Group is transforming the facilities management landscape across the UK.

Our core virtues of Humility, Passion and People First, shape everything we do, from the services we provide to the culture we cultivate.

About the role:

Our Security Control Room is the first point of contact for many of our clients, and a professional, reassuring voice for our security officers out in the field. Because of this, it is essential that the successful applicant can remain calm under pressure and respond confidently in what can be a fast-paced and challenging environment.

This is a relief position to provide cover for staff absences and holidays, with no fixed shift pattern. Flexibility is essential, as shifts may be offered at short notice and can fall across days, nights, and weekends. The Security Control Room operates 24 hours a day, 7 days a week, and cover may be required during any of these times.

A minimum of 30 hours per annum is guaranteed, with the potential for additional hours depending on availability and operational needs.

Duties and Responsibilities:

• Incident management
• Communicating with colleagues and customers via telephone and email.
• Responding to CCTV activations
• Scheduling the shifts of Security Officers
• Monitoring the employee management system
• Responding to telephone and email queries in a timely manner
• Collate accurate reports on all events / incidents and provide these to the security management team.

Requirements:

• Ability to commute
• A valid front line SIA Licence
• A valid SIA CCTV Licence
• Previous Control Centre experience
• Previous administration experience
• Previous experience in security industry

What we can offer in return:

• Competitive rates of pay
• Great company culture
• Supportive environment
• Reward and Recognition Scheme

If you meet the criteria, apply today and become part of ProFM Group, a company that’s setting new standards in Facilities Management. We invest in our people, embrace innovation, and are committed to delivering excellence across the industry.

We are proud to be an equal opportunity employer, a Disability Confident organisation, and a dedicated supporter of the Armed Forces Covenant. At ProFM Group, we create opportunities for all, champion diversity, and build a workplace where everyone has the opportunity to thrive.

Join ProFM Group and be part of the team that’s shaping the future of facilities management.

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